If you're still having issues changing your settings, please let us know. Remember that parental control settings are only one part of online safety. Check in your account settings on their website. 168. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. Child Safe switched OFF but blocking sites. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 1. on 23-05-2023 15:19. Re: Websafe settings no longer having effect. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereIn this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Thanks for confirming your details via private message . 162. 0 Kudos Reply. Have a look in the Virgin Media online account. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. 8. 4. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. com IMAP Port. I can look into doing this for you, I will send you a PM. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 Kudos If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. 222. SMTP Settings. Shaun0963. -- I'm a Very. A VPN circumvents restrictions by encrypting and sending all of your traffic. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Any help appreciated. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. If it’s not a technical issue you need help with then we’re here to support you on. 67. resolved IP Address is 185. Virginmedia. 159. WebSafe are safety settings that are selected to work over your home broadband connection. I'll be in touch soon. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Home Phone. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. Hello, I am having this problem too. I have switched off-on-off the web safe settings. , that can help you bypass Virgin Media IPTV blocking. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. on 13-06-2022 11:42. When prompted, enter the settings. My child safe settings are off but are currently blocking sites regardless. 220. If you see two software update options available, choose the one you want to install. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. I called VM and after waiting nearly an hour the person on the end of the phone reassured. Tech Chatter. on 09-09-2023 11:35. Options. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. I am shown “cannot access to the server”. Activate Web Safe. com. 4. Instructions here for WIndows PCs. Child Safe is a known source of many problems. You don’t need to be a web wizard to know how to take care of your kids online. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Qurento. Unless virgin is specifically blocking the IPs of your. Learn how you can change Web Safe settings to turn Child Safe off. The computers and devices you wish to authorise are set up so that. Open Advanced settings. This means that when a mobile is connected over your home Wi-Fi, your. Chatter and natter. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!I have been trying for a couple days to change the websafe settings on my account, but am unable to. Click on this and you'll see my message. Any website unsuitable for children is blocked by default. 140 and not, the expected, 81. 15-02-2023 21:11 - edited 15-02-2023 21:15. 162. The Gamer Lounge. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. 100 & 194. Chatter and natter. In response to lotharmat. Learn how you can change Web Safe settings to turn Child. OpenDNS provide instructions here :. 222. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Makes sure your dns settings on your computer are manually set - 8. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I know for a fact there is a problem with the provider and not my laptop. Stream from Virgin Media. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. 9. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. VPN operates fine for use with : Virus Safe : Enabled. 168. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Browse Virgin Media Virgin Media Community. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Parental controls block websites and applications that you think are unsuitable for your child. Tap Install Now. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". This is what I tried to enter. I am also experiencing the same issue. 8. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. I. desktop. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. 159. make sure you are using Virgin Media's DNS; if you go to 1. 159. Click on Plan and device. 25-02-2023 13:20 - edited 25-02-2023 13:25. Sign in to My Virgin Media a. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. To check this, go to iOS settings > Local network > ON’. please try again and on the app it just goes to a pagew that does not load. Hi 20220328, Thanks for your post and welcome to the forums. Click: Settings. To. 2 Log in to your Virgin Media account using your email address and password. And we don’t mean wrapping them in bubble wrap. I did try to access a restricted site over the WIFI and. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I added it to the 'allowed websites' list, and it's working fine. 1 or whatever else you like. 8. I have been using Websafe for some time but I noticed this morning (about 7. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Mobile customers can also use the app to keep on. They come in all shapes and sizes, from stand-alone software. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. 159. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. on 27-08-2023 09:39. Discover the web for yourself. For a single one, you may be able to get an exemption. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291 Browse Virgin Media Virgin Media CommunityRe: Web safe problem. From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. 65% of young people aged 11-16 are in favour of the. 168. Select the correct HDMI input for your box. Use a vpn or change your device dns settings to Cloud flare in the meantime. If you see two software update options available, choose the one you want to install. Learn how you can change Web. See for more details. Options. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. I've logged into My Virgin Media then Apps and Extras, View Apps,. My Virgin Media App. That said, the more you know about the web, the better understanding you. These are two settings – Virus Safe and Child Safe. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. 1. It looks like my websafe setting is switched to off. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. 0 that contains your default network information. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. 24/7 email & live chat customer support. Back up your device using iCloud or your computer. Select the firewall and tick the following protocol. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. com 194. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Options. I can access via my phone, so not really a problem. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 1. 168. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. Select the SPAM setting you’d like to use: Reject All Spam messages. on 15-04-2023 15:47. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. 123,8. Child Safe - Disabled. on 10-06-2023 13:58. Parental controls block websites and applications that you think are unsuitable for your child. IPSec Pass-Through. All devices would need to be re-connected to the WiFi. 0 Kudos. In response to Graham_A. 220. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. Gateway 192. It's the same for virus safe and child safe. Open Advanced settings. 123 and 194. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. I will be able to assist and get this changed for you. Bypass Child Safe & Virus Safe. 4. We'll go over how to set up the filter, what. To check this, go to iOS settings > Local network > ON’. . All seem okay. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. We think it’s a great way for you to control what your kids see on the web. Qurento. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Connect to the router with a LAN cable. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoContact the site operator for further help. 255. Find out more here. I checked the DNS entries for NordVPN. Makes sure your dns settings on your computer are manually set - 8. If your site is blocked by a majority of ISPs, it may be that there is a. Virginmedia. All Rights ReservedClaims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Any website unsuitable for children is blocked by default. Navigate to the My Apps tab and select Web Safe from the menu. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Remember that parental control settings are only one part of online safety. If you changed the computer's network settings to use any Public DNS does that re-gain access. When prompted, enter the settings. Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. This is so annoying as it seems as no one can help you over the phone. Hello. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Contact the site operator for further help. If you would like the Web Safe settings changed, let us know as this can be a work around for now. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. We created Web Safe for our customers to make browsing safety a no-brainer. If you changed the computer's network settings to use any Public DNS does that re-gain access. opens perfectly in both Firefox and in Edge. Phone. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. 168. 67. com Address: 185. No, then Web Safe is still on. Parental controls block websites and applications that you think are unsuitable for your child. e. 1 To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. VPN operates fine for use with : Virus Safe : Enabled Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirectionMy Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. My Virgin Media App. Virgin Media; My Virgin Media; Shop;. Hi. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018 Virgin Mobile SIM swap - Unlocking code tips in Self Care Videos 12-12-2017 Virgin Mobile SIM swap - Backing up your contacts in Self Care Videos 12-12-2017Turn your TV on and get connected. What is the website,. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. As a result images etc aren’t downloaded automatically. 8 & 8. , S. Users can change their settings at any time in My Virgin Media. Childsafe off but still blocking sites. com, minecraft. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. In order to check this further and help, I will send you a PM here soon. Forum; Apps. Just wondering why the Hub3 is doing this. on 27-08-2023 09:39. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Adjust the settings according to the level of protection you want. Networking and WiFiI go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. 0. Go to Settings > General, then tap Software Update. Go to Account settings, then Account details b. Account - Cable. Find the right spot for your hub. SpeedMy Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneOptions. Open any browser and, in the address bar, type Virgin Media IP address — 192. Open a new account or log in to your virgin Media account using your email address and password. Joining in. 1. 67. May just be a. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. VPN Apps for all devices and unlimited simultaneous connections. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Here you’ll find all the help you need for Virgin Media related problems and issues. 0 Kudos. icon on the upper-left edge of your screen. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Click: Settings. Hey @DavidCalla,. Business, Economics, and Finance. 168. 168. 220. opens perfectly in both Firefox and in Edge. We hope that helps. 1. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Switch on Child Safe. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. To get around this, you need to turn Web Safe off. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Forum; Apps. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. QuickStart, set up and connections. 168. Manage Your Account. Mark as New; Bookmark this message; Subscribe to this message. We recommend keeping Virus Safe on. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Options. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. The message you get from the pc isthat "something has gone wrong on our side. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Virgin Media takes online safety seriously. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Every computer on the internet must have a unique. For best protection, we recommend using Virgin Media Internet Security and Web Safe. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 168. Virgin Media. Account - Mobile. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Access your bills, diagnose faults and manage your package. Have you retried? You could try changing the DNS server on your PC to Google (8. 8K; 276;. The results of queries to the Virgin Media DNS server gave the following results. com (connection reset error). Just bear in mind this would reset everything. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks We would like to show you a description here but the site won’t allow us. Email settings for addresses ending in @VirginMedia . g. Browse Virgin Media Virgin Media Community. Access your Hub's configuration page - default web address: 192. These are two settings — Virus Safe and Child Safe. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Options. My child safe settings are off but are currently blocking sites regardless. The Virgin Media blocking method. com nslookup protonvpn. * Call costs may vary. 222 & 208. This is a fast and very easy trick that can work even if you're not a Virgi. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. 🙂 I'm sorry to hear that you're still experiencing this issue. 67. Select SPAM Settings. com 9. Preferred DNS 192. 8. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. 220) in case it's a local DNS issue. Go to Account settings, then Account details b. Apply the Public DNS to the computer / device / your own Router i. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. A new secure password will be generated for you.